+32 3 420 34 59 info@vanhooliv.com

Privacy Policy

Name and address of the person responsible

The person responsible within the meaning of the General Data Protection Regulation (GDPR) and other national data protection laws of the member states as well as other data protection regulations is:

GRW Industrial Vehicles BV
Burgemeester Hensstraat,
BE-2500,
Lier (Koningshooikt),
Belgium

Tel. +32 3 420 34 59
Email: info@vanhooliv.com

Name and address of the data protection officer

The data protection officer of the person responsible is:

Max Mustermann
Musterunternehmen (wenn extern)
E-Mail: max.mustermann@e-mail.de

Website: www.musterwebsite.de

General information on data processing

Scope of processing personal data

In principle, we only process personal data of our users to the extent that this is necessary to provide a functional website and our content and services. The processing of our users’ personal data regularly only takes place with the user’s consent. An exception applies in cases where obtaining prior consent is not possible for actual reasons and the processing of the data is permitted by legal regulations.

Legal basis for processing personal data

To the extent that we obtain the consent of the data subject for processing personal data, Art. 6 Para. 1 lit.a GDPR serves as the legal basis.

When processing personal data that is necessary to fulfill a contract to which the data subject is a party, Art. 6 Para. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.

If the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 Para. 1 lit. c GDPR serves as the legal basis.

In the event that the vital interests of the data subject or another natural person require the processing of personal data, Art. 6 Para. 1 lit. d GDPR serves as the legal basis.

If the processing is necessary to protect a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 Para. 1 lit. f GDPR serves as the legal basis for the processing.

Data deletion and storage period

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Storage can also take place if this has been provided for by the European or national legislator in EU regulations, laws or other regulations to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data to conclude or fulfill a contract.

Data transfer to third parties, processors and joint controllers

We only transfer personal data if the transfer is lawful under applicable data protection laws. This may be the case, for example, if we are required by law to transmit data to (investigative) authorities. However, a transfer also comes into consideration if we transfer personal data to processors or share them with joint controllers.

If possible or even required by law, every data transfer is recorded in writing and regulated by clearly defined rights and obligations. This means that, among other things, we enter into contracts with our processors that are intended to help protect your personal data.

If data is transferred, you will be informed accordingly.

Data transfers to third countries only take place if the legal requirements for this exist and are guaranteed.

Provision of the website and creation of log files

Description and scope of data processing

Every time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer. The data collected can be:

  • Information about the browser type and version used;
  • The user’s operating system;
  • The user’s Internet service provider;
  • The user’s IP address;
  • date and time of access;
  • Websites from which the user’s system accesses our website;
  • Websites that are accessed by the user’s system via our website.

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

Legal basis for data processing

The legal basis for the temporary storage of the above-mentioned data is Art.6 Para.1 lit.f GDPR.

Purpose of data processing

The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. To do this, the user’s IP address must remain stored for the duration of the session.

The data is stored in log files to ensure the functionality of the website. The data also serves us to technically optimize the website and to ensure the security of our information technology systems. The data will not be evaluated for marketing purposes in this context.

These purposes also include our legitimate interest in data processing in accordance with Art.6 Para.1 lit.f GDPR.

Duration of storage

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. If the data is collected to provide the website, this is the case when the respective session has ended.

If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this is possible. In this case, the users’ IP addresses are deleted or altered so that it is no longer possible to assign the calling client.

Possibility of objection and removal

The collection of data to provide the website and the storage of the data in log files is absolutely necessary for the operation of the website. There is therefore no possibility for the user to object.

Use of cookies

Description and scope of data processing

Our website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user’s computer system. When a user accesses a website, a cookie can be stored on the user’s operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified when the website is accessed again.

We use cookies to make our website work. Some elements of our website require that the accessing browser can be identified even after a page change.

We also use cookies on our website that enable analysis of users’ surfing behavior.

The following data can be transmitted in this way:

  • Search terms entered
  • Frequency of page views
  • Use of website functions

When you access our website, the user is informed about the use of cookies for analysis purposes and his consent to the processing of the personal data used in this context is obtained. In this context, a reference is also made to this data protection declaration.

Legal basis for data processing

The legal basis for the processing of personal data using technically necessary cookies within the meaning of Section 25 Para. 2 TTDSG is Art. 6 Para. 1 lit. f GDPR.

The legal basis for the processing of personal data using cookies for analysis purposes is Art. 6 Para. 1 lit.a GDPR if the user has given his consent.

Purpose of data processing

The purpose of using technically necessary cookies is to enable users to use websites. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after a page change.

The user data collected through technically necessary cookies is not used to create user profiles.

The analysis cookies are used for the purpose of improving the quality of our website and its content. Through the analysis cookies we learn how the website is used and can therefore continually optimize our offering.

For these purposes, our legitimate interest also lies in the subsequent processing of personal data in accordance with Art.6 Para.1 lit.f GDPR.

Duration of storage, possibility of objection and removal

Cookies are stored on the user’s computer and transmitted from the user to our site. Therefore, as a user, you also have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the storage of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to fully use all functions of the website.

Contact us

Every time you contact us (e.g. email, telephone or via social media), the user’s details are used to process the specific contact request and process it in accordance with Article 6 Paragraph 1 Letter b. (as part of contractual/pre-contractual relationships), Art. 6 Para. 1 lit. f. (other inquiries) GDPR processed. We would also like to point out that the information can be stored in a computer/software system (e.g. in a “CRM system”). The reason for storage in a computer/software system is the aim of optimizing and accelerating our processes (Art. 6 Para. 1 lit. f GDPR).

If the user contacts us by email, they can object to the storage of their personal data at any time. In such a case, the conversation cannot continue. In this case, all personal data that was stored in the course of contacting us will be deleted.

We delete the data as soon as it is no longer required. Check the necessity every two years (the necessity of storage may also be determined by legal regulations).

Contact form

Description and scope of data processing

There is a contact form on our website that can be used to contact us electronically. If a user takes advantage of this option, the data entered in the input mask will be transmitted to us and stored.

Your consent will be obtained for the processing of the data as part of the sending process and reference will be made to this data protection declaration.

In this context, the data will not be passed on to third parties. The data is used exclusively for processing the conversation.

Legal basis for data processing

The legal basis for the processing of the data is Art. 6 Para. 1 lit.a GDPR if the user has given his consent.

The legal basis for the processing of data transmitted in the course of sending an email is Art.6 Para.1 lit.f GDPR. If the e-mail contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 Para. 1 lit. b GDPR.

Purpose of data processing

We process the personal data from the input mask solely to process the contact. If you contact us via email, this also represents the necessary legitimate interest in processing the data.

The other personal data processed during the sending process serves to prevent misuse of the contact form and to ensure the security of our information technology systems.

Duration of storage

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input mask of the contact form and those that were sent by email, this is the case when the respective conversation with the user has ended. The conversation ends when it can be seen from the circumstances that the matter in question has been finally clarified.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

Possibility of objection and removal

The user has the option to revoke his consent to the processing of personal data at any time.

In this case, all personal data that was stored in the course of contacting us will be deleted.

Web analysis by Matomo (formerly PIWIK)

Scope of processing personal data

We use the open source software tool Matomo (formerly PIWIK) on our website to analyze the surfing behavior of our users. The software sets a cookie on the user’s computer (see above for cookies). If individual pages of our website are accessed, the following data is stored:

  • Two bytes of the IP address of the user’s calling system
  • The website accessed
  • The website from which the user accessed the website accessed (referrer)
  • The subpages that are accessed from the website being accessed
  • The time spent on the website
  • The frequency of accessing the website

The software runs exclusively on the servers of our website. Users’ personal data is only stored there. The data will not be passed on to third parties.

The software is set so that the IP addresses are not saved completely, but rather 2 bytes of the IP address are masked (e.g.: 192.168.xxx.xxx). In this way, it is no longer possible to assign the shortened IP address to the calling computer.

Legal basis for processing personal data

The legal basis for the processing of users’ personal data is Article 6 (1) (f) GDPR.

Purpose of data processing

The processing of users’ personal data enables us to analyze the surfing behavior of our users. By evaluating the data obtained, we are able to compile information about the use of the individual components of our website. This helps us to continually improve our website and its user-friendliness. These purposes also include our legitimate interest in processing the data in accordance with Article 6(1)(f) of the GDPR. By anonymizing the IP address, the user’s interest in protecting personal data is sufficiently taken into account.

Duration of storage

The data will be deleted as soon as it is no longer required for our recording purposes.

In our case this is the case after xx.

Possibility of objection and removal

Cookies are stored on the user’s computer and transmitted to our site by the user. Therefore, as a user, you also have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the storage of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to fully use all functions of the website.

Further information about the privacy settings of the Matomo software can be found at the following link: https://matomo.org/docs/privacy/.

Web analysis through Google Analytics

For the purpose of needs-based design and ongoing optimization of our pages, we use Google Analytics, a web analysis service from Google Inc. (https://www.google.de/intl/de/about/) (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; hereinafter “Google”). Google offers guarantees to comply with European data protection regulations (https://support.google.com/analytics/answer/9019185?hl=de&ref_topic=2919631).

In this context, pseudonymized usage profiles are created on our behalf and cookies (see below) are used. The information generated by a cookie about your use of this website such as

  • Browser type/version,
  • operating system used,
  • Referrer URL
  • Host name of the accessing computer
  • Time of server request

are transferred to a Google server in the USA and stored there. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website and internet usage for the purposes of market research and the needs-based design of these websites. This information may also be transferred to third parties if this is required by law or if third parties process this data on behalf of you. Under no circumstances will your IP address be merged with other Google data. The IP addresses are anonymized so that assignment is not possible (IP masking).

In principle, the use of Google Analytics requires your consent in accordance with Article 6 Paragraph 1 Letter a of the GDPR. You will be informed about this when you visit our site (cookie banner).

You can also prevent the installation of cookies by setting the browser software accordingly; However, we would like to point out that in this case not all functions of this website may be able to be used to their full extent.

You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (https: // tools.google.com/dlpage/gaoptout?hl=de).

As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent data collection by Google Analytics by clicking on this link. An opt-out cookie will be set to prevent future collection of your data when you visit this website. The opt-out cookie only applies in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you will have to set the opt-out cookie again.

Further information on data protection in connection with Google Analytics can be found in the Google Analytics help (https://support.google.com/analytics?source=404#topic=3544906), in the settings for the display of advertising by Google https://adssettings.google.com/authenticated as well as in Google’s data protection declaration https://policies.google.com/technologies/ads and in the standard contractual clauses for third country transfers of data https://business.safety.google/adsprocessorterms.

In any case, the personal data will be deleted or anonymized after 14 months.

Use of Google Maps

We use Google Maps on our website to visually display geographical information. When using Google Maps, your personal data, in particular the IP address and location data, will be transmitted to Google in order to receive information about your use of the function. As a rule, this does not happen without your consent (usually as part of the settings of your mobile devices).

Further information can be found at https://policies.google.com/privacy?hl=de

Opt-Out: https://adssettings.google.com/authenticated

The legal basis for the use of Google Maps is our legitimate interest (Art. 6 Para. 1 lit. f GDPR) in making our website comfortable, interesting and user-friendly.

Social Media & Plugins

Based on our legitimate interest in accordance with Article 6 Paragraph 1 Letter f of the GDPR, our website uses social media plugins from various manufacturers to make their use more personal.

All social media platforms have taken technical and organizational measures to ensure the rights of data subjects and the protection of personal data.

If you access a page on our website that contains such a plugin, your browser establishes a direct connection with the platform’s servers. The content of the plugin is transmitted directly to your browser by the respective provider and integrated into the website by it.

By integrating the plugins, the platform operator receives the information that your browser has accessed the corresponding page on our website, even if you do not have a user account with the provider or are not currently logged in. This information (including your IP address) is transmitted from your browser directly to a server of the provider (e.g. in the USA) and stored there.

If you are logged in to the social media platform, the provider can assign your visit to our website directly to your user account. If you interact with the plugins, the corresponding information is also transmitted directly to the provider’s server and stored there. The information is also published on the respective platform and displayed to your social media contacts.

The platform operator can use this information for the purposes of advertising, market research and needs-based design of the platform. For this purpose, usage, interest and relationship profiles are created, e.g. to evaluate your use of our website with regard to the advertisements shown to you on the platform, to inform other platform users about your activities on our website and for other purposes related to the use of the platform to provide related services.

If you do not want the platform operator to assign the data collected via our website to your user account, you must log out of the platform before visiting our website.

The purpose and scope of data collection and the further processing and use of the data by the provider as well as your related rights and setting options to protect your privacy can be found in the data protection information of the respective provider:

Facebook: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, parent company: Facebook, 1 Hacker Way, Menlo Park, CA 94025, USA; Website: https://www.facebook.com; Data protection declaration: https://www.facebook.com/about/privacy;

Option to object (opt-out): Settings for advertisements: https://www.facebook.com/settings?tab=ads; Additional information on data protection: Agreement on joint processing of personal data on Facebook pages: https://www.facebook.com/legal/terms/page_controller_addendum, data protection information for Facebook pages: https://www.facebook.com/legal/ terms/information_about_page_insights_data.

If a user is a Facebook member and does not want Facebook to collect data about them via this online offering and link it to their member data stored on Facebook, they must log out of Facebook and delete their cookies before using our online offering.

Further settings and objections to the use of data for advertising purposes are possible within the Facebook profile settings: https://www.facebook.com/settings?tab=ads or via the US website http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/. The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices.

LinkedIn: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland; Website: https://www.linkedin.com; Privacy policy: https://www.linkedin.com/legal/privacy-policy;
YouTube:Google Ireland Limited, Gordon Barrow Street, Dublin 4, Ireland; Website: https://www.youtube.com Data protection declaration: https://policies.google.com/privacy.

Embedded content, features & plugins

Offers from other providers are integrated into our website. This means that these are made available by the servers of the respective providers. The use of content from other providers makes it necessary for the user’s IP address to be processed by the respective provider when using this content, as it is not possible to display or use the content.

It is also possible that the respective providers use so-called “pixel tags”. This is information that provides information about visitor traffic and can be processed for the purposes of optimizing the online offering. As a rule, this is always pseudonymized data.

If your consent is requested to use the offers of third parties, the legal basis is Article 6 (1) (a) GDPR. If consent is not obtained, the legal basis is our legitimate interest (optimization of the website, user-friendliness, etc.) in accordance with Article 6 (1) (f) GDPR.

YouTube:Google Ireland Limited, Gordon Barrow Street, Dublin 4, Ireland; Website: https://www.youtube.com Data protection declaration: https://policies.google.com/privacy
Rights of the data subject

If your personal data is processed, you are the data subject within the meaning of the GDPR and you have the following rights towards the person responsible:

Right to information

You can request confirmation from the person responsible as to whether personal data concerning you is being processed by us.

If such processing occurs, you can request information from the person responsible about the following information:

(1) the purposes for which the personal data are processed;

(2) the categories of personal data that are processed;

(3) the recipients or categories of recipients to whom your personal data has been or will be disclosed;

(4) the planned duration of storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the storage period;

(5) the existence of a right to rectification or deletion of personal data concerning you, a right to restrict processing by the controller or a right to object to this processing;

(6) the existence of a right to lodge a complaint with a supervisory authority;

(7) all available information about the origin of the data if the personal data is not collected from the data subject;

(8) the existence of automated decision-making including profiling in accordance with Article 22 Paragraphs 1 and 4 GDPR and – at least in these cases – meaningful information about the logic involved as well as the scope and intended effects of such processing for the data subject.

You have the right to request information as to whether the personal data concerning you will be transferred to a third country or to an international organization. In this context, you can request to be informed about the appropriate guarantees in accordance with Art. 46 GDPR in connection with the transfer.

Right to rectification

You have the right to request correction and/or completion from the person responsible if the personal data processed concerning you is incorrect or incomplete. The person responsible must make the correction immediately.

Right to restriction of processing

You can request the restriction of the processing of personal data concerning you under the following conditions:

(1) if you contest the accuracy of the personal data relating to you for a period enabling the controller to verify the accuracy of the personal data;

(2) the processing is unlawful and you refuse the deletion of the personal data and instead request the restriction of the use of the personal data;

(3) the person responsible no longer needs the personal data for the purposes of processing, but you need them to assert, exercise or defend legal claims, or

(4) if you have lodged an objection to the processing in accordance with Article 21 Paragraph 1 of the GDPR and it is not yet clear whether the legitimate reasons of the person responsible outweigh your reasons.

If the processing of personal data concerning you has been restricted, this data – apart from its storage – may only be used with your consent or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State.

If the restriction on processing has been restricted in accordance with the above conditions, you will be informed by the person responsible before the restriction is lifted.

Right to deletion

Obligation to delete

You may request that the person responsible delete the personal data concerning you immediately, and the person responsible is obliged to delete this data immediately if one of the following reasons applies:

(1) The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.

(2) You revoke your consent on which the processing was based in accordance with Article 6 Paragraph 1 Letter a or Article 9 Paragraph 2 Letter a GDPR and there is no other legal basis for the processing.

(3) You object to the processing in accordance with Article 21 Paragraph 1 of the GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing in accordance with Article 21 Paragraph 2 of the GDPR processing.

(4) The personal data concerning you were processed unlawfully.

(5) The deletion of personal data concerning you is necessary to fulfill a legal obligation under Union law or the law of the Member States to which the controller is subject.

(6) The personal data concerning you was collected in relation to information society services offered in accordance with Article 8 Paragraph 1 of the GDPR.

Information to third parties

If the person responsible has made the personal data concerning you public and is obliged to delete it in accordance with Article 17 Paragraph 1 of the GDPR, he will take appropriate measures, including technical ones, taking into account the available technology and the implementation costs To inform data controllers who process the personal data that you, as the data subject, have requested them to delete all links to this personal data or copies or replications of this personal data.

Exceptions

There is no right to deletion if processing is necessary

(1) to exercise the right to freedom of expression and information;

(2) to fulfill a legal obligation which requires processing under Union or Member State law to which the controller is subject, or to carry out a task carried out in the public interest or in the exercise of official authority vested in the controller became;

(3) for reasons of public interest in the area of ​​public health in accordance with Article 9 Paragraph 2 Letters h and i and Article 9 Paragraph 3 GDPR;

(4) for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes in accordance with Art. 89 Para. 1 GDPR, insofar as the law mentioned under section a) is likely to make the achievement of the objectives of this processing impossible or seriously impair it , or

(5) to assert, exercise or defend legal claims.

Right to information

If you have asserted the right to rectification, deletion or restriction of processing against the controller, the controller is obliged to inform all recipients to whom the personal data concerning you have been disclosed of this rectification or deletion of the data or restriction of processing, unless: this turns out to be impossible or involves disproportionate effort.

You have the right to be informed about these recipients by the person responsible.

Right to data portability

You have the right to receive the personal data concerning you that you have provided to the person responsible in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another person responsible without hindrance from the person responsible to whom the personal data was provided, provided that

(1) the processing is based on consent in accordance with Art.6 Para.1 lit.a GDPR or Art.9 Para.2 lit.a GDPR or on a contract in accordance with Art.6 Para.1 lit.b GDPR is based and

(2) the processing takes place using automated procedures.

In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another controller, to the extent that this is technically feasible. The freedoms and rights of other people must not be impaired by this.

The right to data portability does not apply to processing of personal data that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Right to object

You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data, which is carried out on the basis of Art. 6 Para. 1 lit. e or f GDPR; This also applies to profiling based on these provisions.

The person responsible will no longer process the personal data concerning you unless he can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

If your personal data is processed for the purpose of direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; This also applies to profiling insofar as it is connected to such direct advertising.

If you object to processing for direct advertising purposes, your personal data will no longer be processed for these purposes.

In connection with the use of information society services – regardless of Directive 2002/58/EC – you have the opportunity to exercise your right to object using automated procedures that use technical specifications.

Right to revoke the declaration of consent under data protection law

You have the right to revoke your data protection declaration of consent at any time. The revocation of consent does not affect the lawfulness of the processing carried out based on the consent before its revocation.

Automated decision-making in individual cases including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision

(1) is necessary for the conclusion or fulfillment of a contract between you and the person responsible,

(2) is permitted by Union or Member State law to which the controller is subject and such law contains appropriate measures to safeguard your rights and freedoms and your legitimate interests or

(3) takes place with your express consent.

However, these decisions may not be based on special categories of personal data according to Article 9 Paragraph 1 GDPR, unless Article 9 Paragraph 2 lit.a or g GDPR applies and appropriate measures are taken to protect the rights and freedoms as well as yours legitimate interests were met.

With regard to the cases mentioned in (1) and (3), the controller shall take appropriate measures to protect the rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person on the part of the controller, to express one’s own point of view and heard to challenge the decision.

Right to complain to a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or the place of the alleged infringement, if you are of the opinion that the processing of personal data concerning you is contrary to violates the GDPR.

The supervisory authority to which the complaint was submitted will inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy in accordance with Article 78 GDPR.